Industrial automation and information products provider increases productivity of order processing through AI-driven solution from Esker

Derby, UK — November 22, 2018Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, announces working relationship with world’s largest provider of industrial automation and information products.

With a strategy to continually strive to increase productivity in all areas of the business, the organisation decided to focus on streamlining their order process through the use of Esker’s Artificial Intelligence (AI) driven order processing solution.

Direct orders (the majority coming from email with the remainder from fax and mail) were seen as the main area to address first and improve through automation.

Each year 120,000 orders (which included 700,000 order lines) had to be manually entered into their SAP business system. Some limited automation was already in use but it was quickly identified that there were some possible efficiency gaps in the overall end-to-end process.

Also highlighted as a key requirement was the capability to provide multi-language support for orders being received through several different countries covering over 12,000 customers. In addition, almost 20% of these orders had queries attributed to them.

With Esker’s intelligent order processing solution implemented, the whole process could be streamlined so that the main objective of increasing productivity could be realised. Some of the further benefits that can be gained:

  • Bring accuracy and security to every order processed
  • Eliminate day-to-day backlogs
  • Expedite processing times via automatic verifications
  • Free up time for a more strategic customer service experience
  • Create a happier, more fulfilling environment for your team

Esker was chosen based on its capability to easily automate the end-to-end order process within the business. Although they already had some automation in place they were unable to take the process to the next level to cope with the increasing quantity and line item complexity of multi-language, multi-country ordering.

About Esker
Esker is a worldwide leader in cloud-based document process automation software, helping financial and customer service departments digitally transform their order-to-cash (O2C) and purchase-to-pay (P2P) cycles. Used by more than 6,000 companies worldwide, Esker’s solutions incorporate technologies like artificial intelligence (AI) to drive increased productivity, enhanced visibility, reduced fraud risk, and improved collaboration with customers, suppliers and internally. Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin. For more information on Esker and its solutions, visit Follow Esker on LinkedIn at Esker – Northern Europe, or on Twitter at @EskerNEurope and join the conversation on the Esker blog.