ORDER-TO-CASH AUTOMATION

Uniting the People and Processes to enable the best Customer Experience 

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A single solution for all 
your O2C needs

Cash is key, and that’s why Esker’s AI-driven platform is designed for O2C excellence. Whether it’s providing an enterprise view of processes or accelerating the pace of business, Esker’s capabilities span the entire O2C spectrum.
 

Order Management
Customer Information Management
Ensure a global view of customers’ behaviour, from orders to invoices.
Order Management
Eliminate manual data entry by processing all orders electronically.
Claims Management
Easily track claims and continuously improve based on claims analytics.
Accounts Receivable
Invoice Delivery
& Compliance

Get invoices ready prior to delivery and quickly transition to e-invoicing.
Collections Management
Reduce DSO with tools like task escalation, root-cause analysis and more.
Payment & Supply Chain Financing
Give customers the ability to pay online and increase conversion rates.

 

 

 

Esker Customer Named
“O2C Department of the Year”
Inaugural AR & O2C Spotlight Awards - 2016
 
“Parts Town needed solutions that put us in a position to continue growth. Providing excellent customer service was the driving force behind our decision to partner with Esker, and we are now able to provide an improved process from start to finish.”
AMY ARGENTINE, DIRECTOR OF TECHNICAL SERVICE, PARTS TOWN

Challenges we help our customers solve

There’s a reason Esker is in a class of its own when it comes to O2C solutions. Our cloud-based offerings are designed to solve today’s most interconnected challenges, including:

  • Order re-entry & redundancy
  • Data entry errors
  • Lost or misplaced orders
  • Wasted time managing claims
  • Dissatisfied customers
  • Increase in customer disputes
  • Unavailable cash
  • Slower processing cycles at each stage
  • Complexity of legacy systems & ERPs
  • Delays & inefficient invoice tracking
  • High Days Sales Outstanding (DSO)
  • Multiple data sources not integrated
  • Low morale in O2C teams 
  • Risk of loss or allowance of bad debts
“Our CSR group loves this new O2C tool — our only regret is not implementing it sooner. We’ve reduced our order processing time from three minutes down to one-and-a-half minutes by automating with Esker.”
Director of Business Systems │ Tessenderlo Kerley, Inc.

Esker’s O2C Expertise

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    Compliance & Security
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    From worldwide e-invoicing compliance to protecting sensitive personal information, Esker’s compliance and security standards in the order-to-cash process include:

    • ISO 27001:2013
    • SSAE 18 & ISAE 3402
    • HIPAA & the HITECH Act
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    VISIBILITY & ANALYTICS
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    When O2C documents go through Esker, the data is instantly accessible via built-in dashboards. Users can choose what KPIs are displayed on their interface to:

    • Prioritise daily tasks & documents
    • Monitor process, team & individual performance
    • Schedule automatic reports
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    ARTIFICIAL INTELLIGENCE
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    Built from technologies designed to mimic human intelligence, Esker’s AI Engine helps businesses make fast and intelligent cash management decisions using:

    • Logic & rules
    • Decision trees
    • Machine learning & deep learning
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    GLOBAL PLATFORM
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    Esker offers a single, collaborative and cloud-based platform to automate the order-to-cash cycle and grow without operational restraints thanks to:

    • Universal access (cloud, mobile, desktop)
    • Multi-tenant cloud platform
    • Worldwide multi-ERP integration

Ask us anything

Questions about Esker's O2C solutions? We're happy to talk you through it.

You’re in good company. Explore some of the other companies and AP leaders that have benefited from automating their processes with Esker.
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