Collections

EMPOWER YOUR AR TEAM & REDUCE PAST-DUES

When it comes to collecting customer cash, efficiency can make all the difference. That’s where Esker comes in. By automating what can be automated in the AR process via our AI-driven solution, your team is free to focus on the activities that really matter to the business — customer relationship building and optimising cashflow.

Reduce DSO
Enhance your strategy with predictions & risk analysis to truly impact DSO.
Improve Visibility
Get real-time insight into valuable AR metrics & collections performances.
Free Up Staff
Empower your AR team to focus on strategic customers or high-level reporting.
Improve CX
Utilise customer-friendly tools such as intelligent collections & dispute management.

“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”
Andrew St Clair | Global Director of Financial Services | Trek Bicycle

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COLLECT SMARTER, FASTER, BETTER

SOLUTIONS FOR ANY STRATEGY — FROM AUTOMATION TO ENHANCEMENT

Thanks to automated collections, all your AR-related documents can be automatically generated and sent according to your rules and/or your customer preferences. Meanwhile, tasks requiring action are automatically assigned to the right person at the right time — it’s that easy!

What’s more, enhanced collections capabilities ensure that your customers’ payment habits are permanently analysed to provide predictions on invoice most likely pay dates, priority customers to contact, accurate AR collections forecasts and more.

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SHED LIGHT ONTO METRICS THAT MATTER

Thanks to intuitive dashboards and KPIs, Esker’s solution gives users the internal and external visibility needed to improve overall AR performance, manage team production, and better know their customers.

Performance monitoring
- DSO, BPDSO, CEI, disputes, past-due, etc.
- Collections forecast by 30-60 days
- Collections team achievement based on possible goals
- Response time to customer enquiries
Customer insights
- Root-cause analysis (give stakeholders visibility on potential issues)
- Payer's performance
- Credit risk management

WHY AUTOMATE COLLECTIONS WITH ESKER?

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INVOICE & CUSTOMER MANAGEMENT
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All customer and post-sales information is centralised and instantly accessible from anyone involved in collections — even those outside the department.
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DISPUTE MANAGEMENT
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Facilitate invoice-related issue resolution such as disputes or deductions with the ability to create and assign tasks to ease collaboration and speed-up issue resolution.
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PERFORMANCE MONITORING
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There’s no efficiency without visibility! KPIs are available at the touch of a button so you can analyse collections performance and adjust as needed.
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CUSTOMER PORTAL
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With 24/7 access to their invoices, account statements, messages and payment options, Esker’s portal gives customers the autonomy they expect while saving collector’s time.
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CREDIT RISK MANAGEMENT
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Ensure risky customers stay under control through payment behaviour analysis, which allows you to priority call them or adjust the collection strategy.
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GLOBAL SUPPORT
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With a multi-language interface, multi-currency and unlimited user access on a global scale, Esker supports your company’s needs no matter where you’re located.