COLLECTIONS MANAGEMENT

Elevate Your Collections Strategy to the Next Level

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EMPOWER YOUR AR TEAM & REDUCE PAST-DUES

When it comes to collecting cash that’s tied up with customers, efficiency can make all the difference. That’s where Esker comes in. By automating what can be automated in the AR process, your team is free to focus on the activities that really matter to the business — customer relationship building and getting paid faster.

  • Invoice & Customer Management
    All customer and post-sales information (e.g., invoices, disputes, collections notes) is centralised and instantly accessible from anyone in collections
  • Automated Collections
    Whether it’s to organise all collections tasks and alerts or to send collections documents or key reports, Esker handles it according to your pre-defined rules
  • Performance Monitoring
    There’s no efficiency without visibility! KPIs are available at the touch of a button so you can analyse collections performance and make adjustments
  • Credit Risk Management
    Ensure risky customers stay under control through a secured onboarding and credit approval process that alerts management if potential risk occurs
“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”
Andrew St Clair | Global Director of Financial Services | Trek Bicycle

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WHY AUTOMATE COLLECTIONS WITH ESKER?

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    REDUCE DSO

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    by automating & accelerating cash collection activities & the invoice-to-cash cycle.

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    INCREASE visibility

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    into your customers, process & performance via customisable dashboards & KPIs.

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    BOOST productivity

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    & morale within your collections team thanks to fewer manual tasks taking up time.

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    IMPROVE relationships

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    with strategic customers & partners while strengthening your business reputation.

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    Support Global Operations

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    with a multi-language interface, multi-currency & unlimited user access on a global scale.

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    GO BEYOND COLLECTIONS

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    by anticipating invoice delivery prior to a call or ensuring risky customers are prioritised.

SHED LIGHT ONTO METRICS THAT MATTER

Thanks to intuitive dashboards and KPIs, Esker’s solution gives users the internal and external visibility needed to improve overall AR performance, manage team production, and better know their customers.

  • Performance monitoring

    • DSO, BPDSO, CEI, disputes, past-due, etc.
    • Collections forecast by 30-60 days
    • Collections team achievement based on possible goals
    • Response time to customer enquiries
  • Customer insights

    • Root-cause analysis (give stakeholders visibility on potential issues)
    • Payer's performance
    • Credit risk management

GIVE CUSTOMERS WHAT THEY WANT

AUTOMATED TOOLS DESIGNED FOR THE CUSTOMER EXPERIENCE

 

  • Customer Portal
    With Esker, customers get the autonomy they desire with the ability to retrieve invoices, account statements, messages, notes, & even ask questions & make payments from the portal.
  • Intelligent Collection
    Esker's intelligent collection tools allow you to be the proactive partner many customers need — sending them the necessary documents when they're needed in order to make payments on time.
  • Dispute Management
    CRM & collaboration tools make it easier & faster to resolve invoice-related issues like disputes, while giving sales reps a 360° view on their customers' situations to better manage relationships.

ONLINE PAYMENT OPTIONS

Get cash into your account within seconds!

You’re in good company. Explore some of the other companies and AP leaders that have benefited from automating their processes with Esker.
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