OUR CX PROMISE
Esker is committed to making our customers feel Valued, Understood and Engaged. We will act as a dedicated resource to answer questions, schedule training, and assist in your success using Esker’s solution. This is our promise:
- VALUED
We will be honest & respectful of your time & do what we promise. We will collaborate together as a unified team. - UNDERSTOOD
We will actively listen, acknowledging your needs & expectations, & continually strive to recognise what truly matters to you. - ENGAGED
We will make personal connections by being proactive, providing information & always learning more.
“The Customer Experience (CX) team helped us identify how some of our processes could be improved as our company has evolved. We greatly appreciated the team’s analysis, recommendations and best practices as we took a step back to analyse the way we were doing things. Thanks to their feedback, we modified some of our processes and, as a result, have been able to save time and improve certain actions.”
Accounting Manager | Léa Nature Group
Accounting Manager | Léa Nature Group
ESKER ALL ACCESS
ONLINE CUSTOMER COMMUNITY
Customers use Esker All Access to grow and develop their Esker expertise while connecting with other users and experts from across the globe.
- Connect and network with like-minded professionals
- Get a direct line of communication with our team
- Engage with fun challenges to earn redeemable points and rewards
- Gain exclusive access to our solution updates and insights
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