ORDER PROCESSING AUTOMATION

Goodbye Data Entry. Hello Efficiency.

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Why Automate Order Processing with Esker?

Order processing is tied to customer experience as well as your company’s O2C success. Any loose ends and the whole thing can unravel. That’s where Esker comes in. Our automated order processing system uses AI and RPA technology to address the most manual areas of order taking through a centralised, cloud-based platform.

 

  • Process Orders FasterAutomation technology frees up CSR team members to be more productive while eliminating costly order processing bottlenecks.
  • Make Decisions Using AnalyticsInstant access to KPIs, performance trends & items analytics empowers users to make decisions with greater speed, clarity & strategy.
  • Improve Key RelationshipsWhether it’s consistently meeting SLAs or offering self-service tools, Esker helps companies strengthen their customers’ trust.
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Case study
5X FASTER
HEINEKEN Spain processes orders 5 times faster with Esker's Order Management solution.
 
“We have reduced the number of order entry errors due to manual handling and sped up processing times. As a result, we have been able to invest more time on higher-value tasks, which has led to an increase in customer satisfaction”
Order Management Manager | HEINEKEN Spain
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Tools to Fuel Your Digital Transformation

Esker’s no stranger to the automated order processing game. In fact, we’ve been leading the way for decades, providing our customers with innovative and intuitive tools such as:

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    AI & RPA TECHNOLOGY

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    Esker’s solution is powered by AI and RPA technology that optimises data recognition and eliminates order processing bottlenecks such as incorrect shipments, pulling orders from customer portals and more.

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    https://www.esker.co.uk/technology/artificial-intelligence/
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    EDI ORDER PROCESSING

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    By applying the same business rules to all orders, Esker addresses common EDI issues such as leaning on IT to resolve exceptions. Additionally, Esker EDI Services simplifies setup of EDI connections with partners or networks. 

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    https://www.esker.co.uk/technology/edi-integration/
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    ERP INTEGRATION

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    Not only can Esker’s Order Processing solution work alongside any ERP system, it features standard connectors for SAP® and Oracle® EBS. In addition, a live web services connection lets users to check availability and prices.

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    https://www.esker.co.uk/technology/erp-connectivity/
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    WEB & MOBILE ORDERING

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    Using Esker’s customer portal and/or the Esker Anywhere™ mobile app, your customers and field sales team can place and track orders anytime, anywhere. Collaboration is also made easy thanks to convenient chat tools.

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    https://www.esker.co.uk/technology/mobile-business-solutions/

Critical metrics have nowhere to hide.

Automation rates. Processing times. SLA compliance. Ever wonder what metrics you’re missing out on? With Esker’s intelligent dashboards, every user — even those on the go — can access pertinent order information at the click of a button.

For compliance purposes, Esker also keeps a complete audit trail of every sales order processing touch point, shedding light into who did what, when and where so users always know that the proper checks and validations took place.

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Let your customer service team shine. 

Customer service can be a stressful, thankless department. Be the hero your team (and customers) need with Esker’s Order Management solution. With an easy-to-user interface, customisable dashboards and self-service portal, customer service leaders can:

  • Eliminate backlogs from one day to the next
  • Expedite CSR productivity via automatic verifications
  • Allow CSRs to quickly and easily handle claims management
  • Free up time for upselling and more strategic activities
  • Create a happier, more fulfilling team environment 

 

Watch it in action

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Elevate your EDI performance.

In theory, EDI order processing should be perfect — it isn’t. The lack of visibility, the limited process flexibility and the headaches caused by exceptions are all-too common. 

Esker fixes these issues by centralising all orders, including EDI, in a single location, ensuring full visibility over the orders and improving processing through machine-learning technologies that can automatically correct obsolete part numbers or detect unusual quantities. By turning a machine-readable order into a human-readable version, CSRs no longer need IT support to simply understand an order or resolve an issue.

  • Apply the same business rules to all orders
  • Transform EDI flat files data into easy-to-read PDFs
  • Eliminate the need for IT support
  • Process IDoc, X12 and EDIFACT standard formats

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