5 Accounts Receivable Resolutions to Ensure Success in 2025

As we step into 2025, businesses are looking for ways to optimise their financial processes and ensure steady cash flow. A new year is the perfect time to reflect and focus on objectives and priorities for the next 12 months. 

Efficient management of accounts receivable (AR) can significantly impact a company's liquidity and overall financial health, so it's a great time to take stock and consider where your company AR performance can implement valuable improvements.

Here are five resolutions to help you streamline your accounts receivable processes and set your business up for success in 2025.
 

Resolution #1 :
Strengthen your Credit Policy

A robust credit policy is the backbone of effective AR management. In 2025, review and update your credit policies to ensure they align with your business goals and market conditions. This includes setting clear credit terms, conducting thorough credit checks on new customers, and regularly reviewing the creditworthiness of existing customers. By doing so, you can minimise the risk of bad debts and improve your overall financial stability.
 

Components of a strong credit policy:

- Clear credit terms and conditions
- Regular credit assessments
- Defined procedures for handling late payments

Resolution #2:
Embrace Technology

Leveraging technology to automate AR processes is no longer optional—it's essential in 2025. Advanced AR automation tools can help you manage invoices, track payments, and send reminders with minimal manual intervention. These tools not only reduce the risk of human error but also save time and resources. By automating routine tasks, it helps ensure no task slips through the cracks and your team can focus on more strategic activities, such as building customer relationships and analysing financial data.
 

Key Benefits:

- Reduced manual errors
- Faster invoice processing
- Improved cash flow management

Resolution #3 :
Measure Performance

“What isn’t measured isn’t managed”

To ensure the success of your AR processes, it's essential to monitor key metrics regularly. In 2025, make it a resolution to track metrics such as Days Sales Outstanding (DSO), aging reports, and collection effectiveness index (CEI). These metrics provide valuable insights into your AR performance and help you identify areas for improvement. Regular monitoring allows you to take timely actions to address any issues and maintain a healthy cash flow.

Esker’s AR solution suite is equipped with customisable dashboards and KPIs so you have actionable data at your fingertips (DSO, DDO, CEI, collections forecast, disputes, root-cause analysis, etc.) and can take decisions accordingly. You can even build your own reports and share the “cash culture” throughout the organisation!

Resolution #4 :
Enhance Customer Communication

Effective communication with customers is crucial for timely payments. In 2025, consider adopting a more proactive approach to customer communication. This includes sending regular payment reminders, providing clear and detailed invoices, and offering multiple payment options. Additionally, maintaining a positive relationship with your customers can encourage prompt payments and reduce the likelihood of disputes.
 

Strategies to Improve Communication:

- Use personalised email templates for reminders
- Offer online payment portals for convenience
- Provide detailed invoice breakdowns

Resolution #5 :
Optimise Team Efficiency

Your AR team plays a critical role in managing receivables effectively, so it makes sense to invest in training and development programme to enhance their skills and knowledge. This includes providing training on the latest AR software, best practices in credit management, and effective communication techniques. A well-trained team can handle AR processes more efficiently and contribute to the overall success of your business.
 

Training Focus Areas:

- AR software proficiency
- Credit management best practices
- Customer communication skills

By adopting these five resolutions, you can optimise your accounts receivable processes and ensure financial success in 2025.

Esker’s Accounts Receivable suite of solutions combine the power of Esker Synergy AI and intuitive collaboration tools to unite every invoice-to-cash (I2C) process and improve the efficiency of every user. Implementing advanced automation tools, enhancing customer communication, strengthening credit policies, monitoring AR metrics, and investing in staff training will help you maintain a healthy cash flow and achieve your business goals.

Get in touch or request a demo today and see how Esker can help you achieve your AR goals in 2025!