22/01/2025As we step into 2025, businesses are looking for ways to optimise their financial processes and ensure steady cash flow. A new year is the perfect time to reflect and focus on objectives and priorities for the next 12 months. Efficient...
21/11/2024In a recent Esker webinar titled "AP & AR Automation Trends: Strategic Insights for Finance Leaders," Forrester analyst Meng Lei, along with Esker Product Managers Catherine Dupuy-Holdich and Maud Berger, explored key trends shaping the future...
13/11/2024Throughout history, the way businesses interact with customers has undergone dramatic transformations. From the early days of the telegraph to the rise of call centres, and now the dawn of Artificial Intelligence (AI). Each era has brought about new...
17/10/2024Understanding how process automation works and the advantages it can create, leads to more effective persuasion and organisational-wide acceptance while ultimately delivering improved customer experience (CX) and greater value generation across the...
03/10/2024In the age of the enhanced customer experience (CX), companies can’t afford for their CSRs to be bogged down by repetitive enquiries and tedious manual data entry for orders. Read on to learn how the power of AI in automation can free your CSRs to...
05/09/2024Achieving a world-class credit and collections process is critical for maintaining financial health, enhancing cash flow, and minimising bad debt. A top-tier process involves a blend of well-defined policies, advanced technology, skilled personnel,...
12/07/2024Esker was recently recognised as a 2024 finalist for BIG’s Excellence in Customer Service Awards. It has been said ad nauseum, but that doesn’t make it any less true: Customer service has never been more important. That’s why, every year, the...
26/06/2024Learn how Esker Cash Application can connect the dots to allocate cash and solve the missing parts of the cash application puzzle. You might have seen my previous blog around one of my favourite old game shows, Supermarket Sweep, and commonalities...
08/05/2024In the fast-moving consumer goods (FMCG) sector, trade promotional claims and deductions for the retail industry can be a minefield of complexity! Learn how Esker can solve the claims and deductions puzzle, and sweep away the confusion for finance...
18/04/2024Spotlight on Accounts Receivable fraud: A threat businesses can no longer afford to ignore. Fraud is the most common crime committed in the UK - and it’s on the rise. The amount of fraud in the UK more than doubled in 2023 to £2.3billion and the...