Esker Helps Global Packaging Manufacturer Quit Paper and Reduce Costs with Fax and Mail Services
Derby — August 23rd, 2016 — Derby-based Esker UK has helped one of the world’s leading packaging manufacturers to reduce costs and streamline customer care with the introduction of the world’s first online fax and mail service.
The organisation has a wide global footprint to provide a broad range of packaging related products and services, including packaging for beverages, food, healthcare, personal and homecare, tobacco and industrial applications.
With such an extensive product portfolio the organisation chose Esker’s on-demand solutions for sending invoices and other business documents via email, fax or post through a simple automated process. Although some of the organisations customers were not quite ready to receive fully electronic invoices they were able to use Esker’s Mail Services solution which enabled automation of every phase of mail processing, from submitting a document for mailing to printing, folding, inserting, stamping and delivery to the postal service.
With a fully automated process allowing paper-based documents to be kept to a minimum the organisation has been able to speed up the delivery of invoices by up to 50% through a combination of mail, fax and electronic invoicing as preferred by the customer. Each individual invoice can be easily tracked and traced along the whole process allowing the organisation to respond immediately to any enquiry made and improve their customer service with 100% status visibility. This has also brought significant bottom line cost savings as paper requirements have reduced, storage minimised and fax hardware eliminated.
“Esker have been supplying our company with solutions for years now and we have been delighted with the level of service we have received. Thanks to the Esker on-demand solutions we have noticed significant improvements in traceability and the amount of paper we use, plus the cost reductions. We are confident that Esker’s services will continue to meet our needs and exceed our expectations“ - Company spokesperson.
Alistair Nicolas, Managing Director, Esker, added, “In light of the difficulties that businesses continue to face in the current economic climate, it is important to ensure that companies are aware of the latest cost-saving and time-saving technology. Our aim is to help organisations reduce the costs that go with the dependence on paper, reduce the number of errors caused by the processes it involves and speed up the process so that an organisation is able to focus on what is really important; the customer.”
About Esker
Esker is a worldwide leader in cloud-based document process automation software. Esker solutions help organisations of all sizes to improve efficiencies, accuracy, visibility and costs associated with business processes. Esker provides on-demand and on-premises software to automate accounts payable, order processing, accounts receivable, purchasing and more.
Founded in 1985, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France and U.S. headquarters in Madison, Wisconsin. Last year Esker generated 58.5 million euros in total sales revenue.
For more information on Esker and its solutions, visit www.esker.co.uk. Follow Esker on LinkedIn at Esker – Northern Europe, or on Twitter at @EskerNEurope and join the conversation on the Esker blog.