Esker to attend the Birmingham Annual Customer Experience World Summit 2017
Derby, UK — 16th October 2017 — Esker, a worldwide leader in document process automation solutions, is excited to announce its participation at the Birmingham Customer Experience World Summit #CustomerExperience which is taking place 17th October 2017 at the National Motorcycle Museum, Birmingham, UK.
Samuel Townsend, Head of Marketing for Northern Europe at Esker, explains: “We are delighted to be one of the main sponsors again at this year’s Birmingham Annual Customer Experience World Summit. On the back of the success of the London Annual Summit we are looking forward to meeting CX professionals from organisations who strive to improve their customer services and who are always looking to take customer excellence to the next level”.
As the theme for the summit is to find new and engaging ways of excelling the customer experience Esker hopes to show how automation of inbound documents within an organisation can help to achieve this goal through:
- More control over orders
- Reduced costs by minimising the need for manual data input
- Improved visibility and enhanced collaboration
- Increased order cycle times
- Enhanced customer satisfaction
Samuel Townsend continued, “Today's customers increasingly know what they want. Unfortunately, many companies cannot provide the self-service tools and around-the-clock responsiveness now expected of them. That is where People, Process & Technology (PPT) come into play. During the summit we’ll highlight the importance of aligning PPT and how order processing automation can make this alignment a reality by creating a more engaged, empowered staff by eliminating low-value added tasks like data entry, providing 100% visibility into every order processed and simplifying IT complexity through standardisation”.
About Esker
Esker is a worldwide leader in cloud-based document process automation software. Esker solutions, including the acquisition of the TermSync accounts receivable solution in 2015, help organisations of all sizes to improve efficiencies, accuracy, visibility and costs associated with business processes. Esker provides on-demand and on-premises software to automate accounts payable, order processing, accounts receivable, purchasing and more.
Founded in 1985, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France and U.S. headquarters in Madison, Wisconsin. Last year Esker generated 58.5 million euros in total sales revenue. For more information on Esker and its solutions, visit www.esker.co.uk Follow Esker on Twitter @EskerNEurope and join the conversation on the Esker blog.