AB Sciex Automates Its Accounts Payable And Order Management Processes With Esker
Derby, UK — May 4, 2023 — Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, announced that AB Sciex, part of the Danaher Corporation is automating its accounts payable (AP) and order management (OM) processes with Esker.
The team at AB Sciex first learnt about Esker’s solutions at an Order Management led webinar run by Esker. AB Sciex had approximately 10,000 consumable orders per year all processed manually and all invoices were processed manually too. The team saw real benefit in automating both processes using a single platform.
Following a competitive pitch process, the project team implemented Esker for both the accounts payable and customer service teams as a joint initiative with key stakeholders. This allowed for streamlining of the processes in the European customer service and AP centres, allowing employees to be released from tedious manual jobs to concentrate on higher level customer service and AP tasks.
The accounts payable team has a shared service centre in India and the ability for the Esker solution to handle multiple company codes across different global sites within Sciex was key in it winning the business.
“Esker is magic! In six months, we have already started to get our principle vendors onto auto processing and have 75% of invoices going through Esker automatically.”
Jordan Basebya, Senior Finance Manager AP, AB Sciex
AB Sciex liked Esker’s flexible approach and the ability to expand the services within the AP solution. The team are also looking at taking on the Esker Supplier Management solution which will manage supplier information and automate processes across the supply chain. This allows suppliers to directly update their information at any time, giving the AP team visibility and real-time analytics, as well as ensuring that all collected data is synchronised with ERP vendor master data so duplicate supplier records aren’t created.
“My team now have so much visibility of the orders coming in and of the approval process too. The dashboards are easy to read and teams can pick up where another one left off, which is great for a large team, many of whom are part-time.”
Rita Roecker, Director Customer Service EMEA, AB Sciex
The Customer Service teams are also looking at touchless processing, with 60% of orders already going through as touchless after 8 months.
This all-encompassing suite of solutions means that Esker will help transform the visibility and control of AB Sciex’s accounts and orders. Esker’s solutions will remove all manual touch points and reduce maverick spend, meaning staff can concentrate on more value-added tasks, such as enhancing customer relationships.
About AB Sciex
At SCIEX, our mission is to deliver solutions for the precision detection and quantification of molecules, empowering our customers to protect and advance the wellness and safety of all. SCIEX has led the field of mass spectrometry for 50 years. From the moment we launched the first ever commercially successful triple quad in 1981, we have developed groundbreaking technologies and solutions that influence life-changing research and outcomes.
Today, as part of the Danaher family of global life science and technology innovators, we continue to pioneer robust solutions in mass spectrometry and capillary electrophoresis. But we don’t just develop products. It is what we do together with our customers that sets us apart. That’s why thousands of life science experts around the world choose SCIEX to get the answers they can trust to better inform critical decisions. Decisions that positively impact lives.
SCIEX is more than a manufacturer and distributor. We partner with you on your journey to better research, as the needs and demands of your lab grow.
Esker is a global cloud platform built to unlock strategic value for Finance, Procurement and Customer Service professionals, and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s solutions incorporate AI technologies to drive increased productivity, enhanced visibility, reduced fraud risk, and improved collaboration with customers, suppliers and internally. Founded in 1985, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin. For more information on Esker and its solutions, visit https://www.esker.co.uk/. Follow Esker on LinkedIn, or on Twitter, and join the conversation on the Esker blog at blog.esker.co.uk.