Automated solutions that enhance customer experience at every turn
Today’s companies face a clear and harsh reality: Provide an exceptional customer experience or get passed over for someone else who does. As a result, supply chain employees play an increasingly pivotal role in driving business success. The margin of error is small, which makes automation all the more essential.
Companies using Esker can finally achieve the “perfect order” and drive added value in their supply chain by:
- Reducing day-to-day operating expenses
- Neutralising the threat of inaccurate order data
- Creating early visibility into incoming orders
- Optimising employee time and productivity
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Avoid unnecessary expenses.
As supply chains become more complex and global in scope, runaway costs are harder to corral. Esker has a solution. Since every order is processed through our intelligent automated system, quick and accurate fulfillment is all-but-guaranteed — preventing manual expenses from chewing up your profits.
Companies use Esker to clamp down on costs associated with:
- Physical supplies and labour
- Wasted time due to order rework
- Loss of perishable items
- Breaks in chain-of-custody jurisdiction
- Reshipping and/or restocking fees
- Late dispatch penalties
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Always a hare, never a tortoise
Supply chain teams put a premium on speed — and for good reason. Slowdowns result in shipping delays, wasted cash, and damaged customer relationships for failing to meet SLAs.
By minimising supply chain bottlenecks and filling the manual gaps traditional software technologies can’t, Esker gives businesses peace of mind knowing that every order will get where it needs to go as quickly and securely as possible. That's also more time for customer service, production planners, shipping and third-party logistics staffers to coordinate the delivery of goods (i.e., more money saved).
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Everyone wins with customisable dashboards.
A supply chain that lacks transparency is a supply chain with limited potential. Esker users have a huge advantage over their competitors thanks to customisable dashboards that provide unprecedented control and visibility over O2C operations. Perfect for:
- Supply chain owners who want more process oversight to effectively mitigate risk, pursue cost-saving measures and meet customer SLAs
- Distribution centres that need upstream visibility in order to meet cut off times, avoid overtime costs and same-day air expenses for less expensive next-day shipping options
- Supply chain staff who benefit from knowing when orders are received, confirmed and shipped, as well as having supporting documents instantly accessible
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Go the extra mile for your customers.
Companies can’t afford to overlook the little things when trying to craft an exceptional customer experience. Details matter. With Esker, supply chain professionals have a surplus of time and resources on their hands that can be used to enhance customer service initiatives.
Esker also enables staff members to identify and prioritise specific orders so that strategic, high-ordering customers enjoy more of a VIP-type experience than simply one-off customers.
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Ask us anything.
Think automation might be the missing link your supply chain needs? Let's chat.
One of our Esker experts will be happy to give you a consultation.
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