01/04/2025In a 2024 Gartner study1 , two-thirds of respondents indicated that customers are hesitant about AI being used in customer service operations. This presents a quagmire for businesses, as they increasingly look to AI to trim costs, obtain insights...
06/03/2025In today's fast-paced business environment and the continuing economic volatility around the world, the role of the Chief Financial Officer (CFO) has evolved beyond traditional financial management. The modern CFO is a strategic leader, responsible...
22/01/2025As we step into 2025, businesses are looking for ways to optimise their financial processes and ensure steady cash flow. A new year is the perfect time to reflect and focus on objectives and priorities for the next 12 months. Efficient...
21/11/2024In a recent Esker webinar titled "AP & AR Automation Trends: Strategic Insights for Finance Leaders," Forrester analyst Meng Lei, along with Esker Product Managers Catherine Dupuy-Holdich and Maud Berger, explored key trends shaping the future...
13/11/2024Throughout history, the way businesses interact with customers has undergone dramatic transformations. From the early days of the telegraph to the rise of call centres, and now the dawn of Artificial Intelligence (AI). Each era has brought about new...
17/10/2024Understanding how process automation works and the advantages it can create, leads to more effective persuasion and organisational-wide acceptance while ultimately delivering improved customer experience (CX) and greater value generation across the...
03/10/2024In the age of the enhanced customer experience (CX), companies can’t afford for their CSRs to be bogged down by repetitive enquiries and tedious manual data entry for orders. Read on to learn how the power of AI in automation can free your CSRs to...
05/09/2024Achieving a world-class credit and collections process is critical for maintaining financial health, enhancing cash flow, and minimising bad debt. A top-tier process involves a blend of well-defined policies, advanced technology, skilled personnel,...
12/07/2024Esker was recently recognised as a 2024 finalist for BIG’s Excellence in Customer Service Awards. It has been said ad nauseum, but that doesn’t make it any less true: Customer service has never been more important. That’s why, every year, the...
26/06/2024Learn how Esker Cash Application can connect the dots to allocate cash and solve the missing parts of the cash application puzzle. You might have seen my previous blog around one of my favourite old game shows, Supermarket Sweep, and commonalities...