Derby, UK — July 5, 2023 — Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today announced that Gloucester City Homes, an independent Housing Association in the City of Gloucester has signed for Esker’s full Source-to-Pay (S2P) solutions suite to automate its accounts payable processes. Esker successfully competed against other S2P vendors to win the project.

Gloucester City Homes (GCH) has 4,522 rented homes, 323 leasehold homes, 126 shared ownership homes and 107 homeless units, generating over 12,000 invoices annually. Automating its accounts payable processes will enable GCH to be more efficient, manage its cash flow clearly and provide a great level of customer service to its tenants.

With thousands of suppliers to deal with too, the company decided to also use Esker’s supplier management and procurement solutions. These enable the team to have a 360-degree view of supplier information and track every transaction – from request, to receipt of goods and services, enabling full reporting on requisitions, items purchased, orders processed and payments made.

“This is the first time I’ve been involved in an implementation that has been a good experience! Even with unavoidable delays from our side, the team at Esker were excellent and always clear in their communications with us. From the moment we switched on the solution, users were raising requisitions themselves, with no help, demonstrating Esker’s AI-led intuitiveness.”
Dave Simpson, Assistant Accountant (Systems and Internal Controls), Gloucester City Homes

“The team are over the moon with Esker! They love the clear dashboards and metrics, with all emails and conversations in one place. We can easily see where approval bottlenecks are and the solution enables remote working, which was essential for our team. Esker’s support portal during implementation was so easy to use. The Professional Services team were always helpful and quick with their replies.”
Rachel Evans, Project Manager, Gloucester City Homes

About Gloucester City Homes

Gloucester City Homes is an independent Housing Association in the City of Gloucester for over 100 years. As a social business, we are committed to investing locally, creating jobs and opportunities and working with partners and community organisations to support people in the greatest need, including those in need of a home and those who find themselves homeless. All GCH homes meet the Government’s decent homes standard and there is a 30 year financial business plan to deliver around £250 million investment in our existing and new homes. Every one of us, regardless of our circumstances and situation deserves a place we can be proud to call home, a home we can afford to heat, where we feel safe and where we can put down roots and live our best lives. That’s why we are passionate about our role in tackling the housing crisis, bringing quality, affordable new homes in and around Gloucester. Highly valued and trusted by our tenants, we are also recognised as being a great employer through independent accreditation including being SoGlos 2022 ‘Best Place to Work in Gloucestershire’. Our Board, Committees and Leadership Group are focused on continually improving our services to achieve strong outcomes for our customers, improving their homes and making communities better places to live. https://www.gch.co.uk/

About Esker

Esker is a global cloud platform built to unlock strategic value for Finance, Procurement and Customer Service professionals, and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s solutions incorporate AI technologies to drive increased productivity, enhanced visibility, reduced fraud risk, and improved collaboration with customers, suppliers and internally. Founded in 1985, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin. For more information on Esker and its solutions, visit https://www.esker.co.uk/. Follow Esker on LinkedIn, or on Twitter, and join the conversation on the Esker blog at blog.esker.co.uk.