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ACHIEVE EXCELLENCE IN ORDER MANAGEMENT

Esker automates the entire order process, from the reception of a customer order to its creation in the ERP/business application. Process and track any order or claim with complete accuracy, visibility and efficiency.



6 ways Esker improves order processing


Ensures you never miss an order again. Eliminates 99% of processing errors. Processes all received orders: fax, email, paper or EDI.
Makes every order and customer claim visible in real time. Helps customers meet SLAs. Provides a clear view of your order backlog.


STAY AHEAD OF THE PACK. HANDLE CUSTOMER ISSUES THE SMART WAY.


Stuck using outdated tools to handle customer claims? We get it. Esker enables you to process and monitor customer claims with greater ease, leading to reduced response time and maximised customer satisfaction

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Receive, check, process and post EDI orders in your ERP system


Put an end to costly and time-consuming EDI order processing with Esker. By processing all orders through one channel, you give your CSRs, customers and business partners the flexibility needed to meet their specific requirements. Processing efficiency is also greatly improved, as EDI orders can be processed even if they have errors.

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Process every order, even the most complex ones

Whether you’re a manufacturer that deals with configured products or works in the build-to-order (BTO) industry, you know the difficulties associated with processing configurable bill of materials (CBOM), super bill of materials (Super BOM), configurable materials (CMAT) or konfigurable materials (KMAT) in an SAP environment. Esker has the solution to automatically process all your orders, including those with complex order layouts.


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Customer self-service portal


Esker's new customer self-service portal improves business efficiency and reduces the costs of ordering goods and services. Designed to optimise buyer/seller interactions in the order-to-cash (O2C) process, the portal provides unparalleled transparency, speed and productivity compared to manual processes.


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Unique Benefits to
the Life Sciences industry

Discover why so many medical device, pharmaceutical and biotech companies are using order processing automation to improve resource management and gain competitive advantages.

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Featured customers


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Maximise your ERP INVESTMENT

Our solution works with a wide range of ERP applications, making it easily adaptable
to your unique business needs. Learn more.

 




 

Is your business feeling the pains of inefficient order management? Find out.

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