Document Process Automation

In today's economic climate, the cash conversion cycle must be carefully managed. With overhead already cut to the bone, the pressure on an organisation to shorten business document processes and increase profitability is stronger than ever. To accomplish this, businesses are continually looking for ways to get paid for goods and services faster.

Esker provides the answer by speeding up the revenue cycle, improving customer satisfaction, and increasing profitability — providing a comprehensive solution spanning multiple business processes in the cash conversion cycle: Procurement, Supply Chain Management, Accounts Payable, Inventory, Order Processing, Accounts Receivable (invoicing/collections), Ongoing Customer and Partner Communications.

Order-to-Cash Sales Order Processing E-Invoicing   Procure-to-Pay Accounts Payable E-Purchasing

The benefits Streamlined business processes Improved financial performance IT infrastructure simplification and optimisation Enhanced customer satisfaction Quality assurance Regulatory compliance support

Esker and ERP Customers

Organisations around the world have seamlessly integrated Esker solutions with their existing ERP systems. Their success is demonstrated by the selection of customer stories described below:

• BlueCross BlueShield of South Carolina automates every steps of its critical document processes
• One Touch Global Technologies automated customer invoice processing
• Sam Moore cut the cost of sending ERP application documents by 90%
• Starbucks implemented a wide-ranging e-business strategy saving half a day each week in labour
• Union Bank of California delivered financial documents faster
• Wilson & Horton saved 8 hours per week by automating delivery of financial documents

BlueCross BlueShield of South Carolina, a leading health insurance provider addressed its evolving document communication needs by designating Esker DeliveryWare as enterprise standards. BlueCross BlueShield implemented Esker DeliveryWare to intelligently automate document composition and delivery via fax plus XML, web, email, PDF, archive, and more.

One Touch Global Technologies a US technology consultancy and systems integration company specializing in document management and automated workflow initiatives implements Esker DeliveryWare for its own internal use. They now send invoices and purchase orders to customers and vendors electronically (via fax, email, postal mail and archive) in a click of a button.

Sam Moore chose Esker DeliveryWare to automate delivery of key business documents generated by the company’s Manufacturer Resource Planning (MRP) system.They have reduced manual touch points in processes, eliminating costs, improving communication, and streamlining operations.

Starbucks Coffee Company Australia was searching for ways of automating the delivery of information, in particular to increase the efficiency of delivering financial documents. Esker DeliveryWare offered a unique solution to Starbuck's immediate and future needs.

Union Bank of California one of the 25 largest full-service  commercial banks in the United States, needed to process 8,000-10,000 returned checks each day. The challenge was to find a solution that would process and turn around these time-critical documents much more quickly and efficiently by automating the flow of financial documents to and from its processing centers. UBOC chose Esker DeliveryWare to tackle the challenge.

Wilson & Horton a New Zealand's leading news and information company, wanted to address the costs of manually distributing Accounts Payable remittance advices. Esker DeliveryWare was selected as the best solution for them. Today, they send all Accounts Payable remittance advices by fax or email from their Peoplesoft applications. On top of this, they now have a desktop application to handle approximately 40,000 in and out bound faxes per month.