Efficiency Improvement for the Public Sector
Automate Paper Based Processes
The Government announced that it was “setting a stretching but realistic target for the whole public sector to deliver efficiencies of 2.5 per cent a year over the three years of the 2004 Spending Review period which would deliver gains equivalent to £20 billion a year by 2007-08”.
Therefore, as efficiency in the public sector involves optimising the resources available for the provision of public services, this means reviewing existing delivery processes and the utilisation of resources must be undertaken.
Esker’s solutions deal specifically with helping towards improving public sector efficiencies by:
- Streamlining existing departmental processes
- Simplifying IT Infrastructures
- Cutting transactional costs
- Reducing paperwork
- Enhancing customer satisfaction
- Increasing productivity of frontline staff
- Increasing volumes of electronically processed transactions to reduce data input
How do we do it?
Esker’s solutions have enabled an easier transition towards gaining such efficiencies through the use of best practices from comparisons being drawn between the private sector and the public sector.
Best practices may differ when identifying a solution to a particular problem but Esker is able to manage this process and advise on which best suits a particular requirement.
Esker has been able to show significant ways to make considerable improvements in efficiencies by providing solutions within the following public sector activities:
Back office
Esker focuses on simplifying and standardising business processes by eradicating many of the labour intensive activities required for managing and producing departmental documentation.
Documents that had to be produced manually by the back office can now be created automatically, leaving those who were once tasked with this activity to be more productive in other areas of the department as well as freeing up the time of frontline staff.
The following back office functions can all benefit from becoming more streamlined:
- Finance
- Information Technology Support
- Procurement
- Marketing and Communications
- Facilities Management
- Travel Services
Procurement
Esker assists with the automation of procurement activities to gain significant savings to support essential front-line services. Meeting demanding procurement targets is not just about making sure the right range of technologies are in place but that continuous improvements and benefits can be realised.
The benefits are:
- Adding value to existing procurement processes
- Speeding up order turnaround with paperless purchase orders
- Cutting order processing costs by 90%
- Improving supplier and partner relationships
Transactional services
For most citizens and organisations, the transactional services provided by the public sector are their most common interaction with government at both a local and national level. Esker simplifies the transactional services to:
- Restructure internal processes to reduce time wasted on data entry, paper handling and correction
- Decrease duplication of documentation
- Reduce unproductive tasks to increase outputs
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