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This service is only available for customers with a valid Esker Technical Support and Maintenance Agreement.
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If you are an Esker Technical Support and Maintenance Agreement holder (formerly Esker Pro) and
want to create an account, Click here.

If you do not have an Esker Technical Support and Maintenance Agreement and would like to get one, please
contact your Esker Account Manager or Click here.


Advanced Support for an Improved Experience

Esker provides support services for our customers across the globe, including:

 


Professional Services
Business solution consulting
and implementation services

Training
On-site technical
training

Esker Solutions Support
Technical issue resolution
through telephone and email

 

Esker's escalation procedure ensures incidents are routed to the most suitable technical support, quality assurance,
and R&D resources, while providing up-to-date incident status reports.

 


Esker On Demand

Customers with Esker on Demand contracts have access to local technical support during business hours. Esker also provides 24/7 technical support (optional, for a fee).




Esker TECHNICAL Support & Maintenance AGREEMENTS

Esker Technical Support & Maintenance Agreements are annual and renewable plans, designed to protect your investment in an Esker DeliveryWare, Esker Fax Server or Esker Host Access solution during the contract period.

 

Esker Standard Technical Support & Maintenance Agreements provide:

  • Version updates and upgrades of the product under contract
  • Technical support via telephone, email and/or web
  • Access to technical notes, resources and patches on Eskerís support website

As a customer, there are no unexpected costs for upgrades. And, because you're eligible to receive the latest software version, youíll ease the burden on your support staff and ensure compatibility. For details and pricing on all available support agreements, contact your Esker account representative.

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